Websites, backend, and marketing for Shopify stores — one flat monthly retainer. See plans →
Add-on

An AI support agent for your store. Live 24/7.

Junymo also builds and manages an AI agent that plugs into your Shopify store and handles customer support directly — real actions, not canned responses. Available as an add-on to any retainer plan.

No separate pricing — we'll scope it for your store during onboarding.

Order Tracking

“Where is my order?” — answered in seconds.

The agent connects live to your Shopify store data. When a customer asks about their order, it pulls the real status, carrier info, and delivery estimate — and replies instantly. No human needed.

  • Reads live Shopify order data — always accurate
  • Provides carrier tracking links automatically
  • Handles delayed order situations with empathy
  • Flags late fulfillments for your review
J
Store Support
Hi, I need help tracking my order.
Of course! What's your order number or email?
Order #4291, sarah@email.com
Found it! Order #4291 shipped May 9 via UPS. Expected delivery: May 12. Track here: ups.com/track/1Z4291…
Refunds & Exchanges

Processes refunds and exchanges without a human.

The agent doesn't just collect a refund request — it executes it. Verifies the order, confirms with the customer, then processes the refund or creates the exchange directly in Shopify.

  • Full refund processing via Shopify API
  • Multi-stage exchange flow — verifies, confirms, creates draft order
  • Respects your refund and exchange window settings
  • High-value refunds flagged for your approval first
Cancellations
Before or after fulfillment
Address updates
Corrected before ship
Item issues
Wrong item, damage reports
Product Q&A
From your store data
Smart Escalation

The hard ones land in your inbox — with everything you need.

When a ticket is outside the agent's scope, it escalates immediately — with the full conversation, order details, and context already summarized.

  • Escalates when outside configured scope
  • High-value refunds require your approval first
  • Full conversation history included automatically
  • Email notification to your support address
Escalated to you
Ticket #0088 — Amy L.Needs you
3 messages · escalated 2 min ago
“I received the wrong item AND the packaging was damaged. I need a full refund and a replacement sent ASAP.”
Context
Order #5521 · $247.99 · Shipped May 7 · Exceeds $200 threshold → flagged for your approval

Interested in adding this to your plan?

There's no separate pricing to browse — we'll scope it for your store and add it to your retainer during onboarding.

Book a 15-min call