🛡️90-day money-back guarantee — 50%+ of tickets auto-resolved or we refund every dollar. See plans →
AI Agent
Your store's AI support agent. Live 24/7.
Junymo plugs into your Shopify store and handles customer support from start to finish — no scripts, no canned responses. Real actions. Real resolutions.
Junymo connects live to your Shopify store data. When a customer asks about their order, it pulls the real status, carrier info, and delivery estimate — and replies instantly. No human needed.
✓Reads live Shopify order data — always accurate
✓Provides carrier tracking links automatically
✓Handles delayed order situations with empathy
✓Flags late fulfillments for your review
J
Junymo Support
Online now
✕
Hi, I need help tracking my order.
Of course! What's your order number or email?
Order #4291, sarah@email.com
Found it! Order #4291 shipped May 9 via UPS. Expected delivery: May 12. Track here: ups.com/track/1Z4291…
Perfect, thank you! 🙏
J
Junymo Support
I want a refund for order #3847
I can process that for you. Order #3847 — $89.99. Type REFUNDto confirm and I'll process it right now.
REFUND
✅ Done. $89.99 refund processed in Shopify. You'll see it on your card in 3–5 business days.
Refunds & Exchanges
Processes refunds and exchanges without a human.
Junymo doesn't just collect a refund request — it executes it. Verifies the order, confirms with the customer, then processes the refund or creates the exchange directly in Shopify. No one touches it.
✓Full refund processing via Shopify API
✓Multi-stage exchange flow — verifies, confirms, creates draft order
✓Respects your refund and exchange window settings
✓High-value refunds flagged for your approval first
Order Management
Handles the ops work you hate.
Cancellations, address corrections, item issues, product questions — Junymo handles the repetitive tickets that eat your time so you can focus on growing the store.
🚫
Cancellations
Before or after fulfillment
📍
Address updates
Corrected before ship
📦
Item issues
Wrong item, damage reports
❓
Product Q&A
From your store data
What Junymo handlesAuto-resolved
Order status & tracking100% resolved
Refund requests94% resolved
Exchange requests91% resolved
Order cancellations96% resolved
Address corrections88% resolved
Product questions97% resolved
Escalated to you
Ticket #0088 — Amy L.Needs you
3 messages · escalated 2 min ago
“I received the wrong item AND the packaging was damaged. I need a full refund and a replacement sent ASAP.”
Junymo's context
Order #5521 · $247.99 · Shipped May 7 · Exceeds $200 threshold → flagged for your approval
Smart Escalation
The hard ones land in your inbox — with everything you need.
When a ticket is outside Junymo's scope, it escalates immediately — with the full conversation, order details, and context already summarized. You never start from scratch.
✓Escalates when outside configured scope
✓High-value refunds require your approval first
✓Full conversation history included automatically
✓Email notification to your support address
24/7
Always available
< 2s
Avg response time
80%+
AI resolved rate
< 24h
Setup time
Ready to automate your support?
Flat monthly rate. Setup in under 24 hours. 90-day money-back guarantee.